streampilot

AUTOMATED MULTI-CDN DELIVERYCONTROL FOR OPTIMIZED QOE

Optimize quality of experience (QoE) when using multiple CDNs. Increase service uptake, prevent QoE problems and reduce churn while minimizing your CDN costs. It’s time to take control of your multi-CDN environment!

Are you using multiple CDNs to deliver your streaming services? Do you want a unified and CDN-independent overview of your streaming TV performance, and a possibility to detect and mitigate quality-impacting problems in real time before your viewers’ clients end the session? Then Edgeware’s cloud-based StreamPilot can come to your rescue!

Let the StreamPilot cloud service control your multi-CDN delivery and automatically optimize your viewers’ QoE. Based on your priorities, StreamPilot selects a CDN that matches your cost and performance indicators and presents valuable session data, giving you rich insights for the creation of new campaigns and innovative TV offerings. Furthermore, it’s completely client agnostic, so you can avoid complex and costly client integration tasks while still reaching 100% coverage!

Interested in a StreamPilot demo? Then sign up on this page.

PREVENT PROBLEMS

IN REAL TIME WITH AUTOPILOT

Quality-impacting incidents do happen. And in a multi-CDN set-up, each CDN service provider has its own way of communicating them, including the speed of which they are reported. Mitigating the problems often involves ‘war room activities’, making it hard to solve the issues in time before the clients end the session. Problems need to be analyzed and categorized to see if there’s something you can do about them or not. You don’t want to spend time and resources on issues you cannot solve. And for those you can solve, speed is of the highest importance. For example, would moving the affected sessions to another CDN solve the problem? Or is it some other common metric that causes the issue?

AutoPilot is an optional feature in Edgeware’s StreamPilot that automatically identifies, classifies and presents quality problems in a unified manner for all the CDNs in your delivery. It automatically mitigates the problems that are related to CDN performance, before the problem starts to seriously impact the viewing experience for your customers!

AutoPilot provides a unified view of quality-impacting problems in real time. A problem is presented as an alarm and displayed through an intuitive GUI for further debugging. Through a classification system, you’re able to identify the problems that you can do something about – such as moving a session from one CDN to another – and also see problems that are outside your immediate control – for example, infrastructure, ISP-related or content-related problems. You will also get indications and early warnings of potential coming problems, which, if left untouched, can grow into bigger and more serious concerns.

Once a CDN-related problem is identified, the session is automatically moved to another CDN without any drop in quality for the customer.

OPTIMIZE QOE

WITH IN-STREAM CDN SELECTION

Reaction time is of the essence when it comes to fixing quality problems! You have a short window of time to react before clients stop streaming and customers start complaining, or worst-case scenario, stop using your service. So, fixing problems even before they happen improves customer sentiment and reduces churn! This is what Edgeware’s StreamPilot is capable of, thanks to the in-stream CDN selection capability.

StreamPilot’s position in the control plane, between the CDN and the client, gives unique and unified insights into your video delivery with fully client-independent coverage. StreamPilot is ‘listening’ to the client as it requests segments, monitors which bitrate it is requesting and compares that to the bitrate available. For example, if the client starts requesting lower bitrate segments, it could be an early indication that the current CDN is having performance issues. Based on this data, StreamPilot can find out a common denominator for the performance problems, and thus identify the clients that risk getting bad performance. The ability to automatically identify and mitigate such performance problems optimizes quality without the need to restart the session or the client.

AVOID DEPENDENCIES AND LOCK-INS

BE CLIENT- AND CDN-AGNOSTIC

With a fragmented client landscape and an explosion of video formats and client platforms, a client-based CDN selection system quickly becomes a complex integration project. StreamPilot, which is a server-side system and completely agnostic to the clients, avoids costly and time-consuming client integration as there’s no dependency to the client device that your customers are using.

Some CDN selection mechanisms are dependent on CDN vendor. StreamPilot eliminates this dependency by being completely agnostic to the CDN that delivers your TV services. Furthermore, it gives you one unified view for all your delivering CDNs. Even if you have a private CDN, StreamPilot would treat it the same way as a third-party CDN.

With StreamPilot, you gain full control of your TV delivery due to the platform being completely agnostic to both clients and CDNs, avoiding any vendor lock-ins. StreamPilot controls each clients’ requests and does not handle the delivery of the video itself.

Should you have a CDN built with Edgeware already in place and are considering complementing it with additional CDN services, StreamPilot provides an ideal opportunity to control your delivery and make sure that you have the best possible delivery at all times.

ARE YOU READY FOR TV BEYOND BROADCAST?

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