The Maintenance and Support Services give you the best help and assistance should an issue with your Edgeware TV CDN software or hardware arise.
With two levels of maintenance and support available, you can choose the level that best fits your needs and business conditions.
Maintenance & Support
WHAT IT DOES
- Access to on-line service portal
- 24/7 assistance from Edgeware experts to correct and restore your Edgeware system should a problem occur
- Provisioning (& installation) of maintenance and minor software releases
- Delivery of replacement hardware or spare parts
- Two service levels to choose from: Basic or Premium level
Maintenance & Support
HOW IT WORKS
- Customer registers an issue on the on-line portal.
- Progress on trouble tickets and technical issues can be followed on the on-line portal.
- Edgeware engineers follow-up on reported issues until a satisfactory solution is found.
Maintenance & Support
HOW TO DELIVER
The service items of the Basic level and Premium level Maintenance and Support Services are delivered depending on the level chosen.
Please contract Edgeware for details.